Last updated: [DATE] — [Your Company Legal Name]
If a generation fails and produces no usable output, the credits charged for that generation are automatically refunded to your account. This is handled automatically by the platform (already implemented in the credit engine).
[LAWYER: define the refund window for unused purchased credits — e.g. within 7 days of purchase if unused — consistent with applicable consumer-protection law in both jurisdictions.]
[LAWYER: define cancellation and refund/proration rules for mid-cycle cancellation — auto-renewal disclosure requirements can differ significantly between Bangladesh and UAE.]
Credits already spent on a completed, successfully-delivered generation are not refundable, since the underlying AI provider cost has already been incurred. [LAWYER: confirm this is enforceable language in both jurisdictions.]
Contact [support email] with your account email and payment reference. Refund requests are reviewed within [LAWYER: define standard turnaround, e.g. 5-7 business days].
[LAWYER: add language on chargebacks/disputes through Stripe and how that interacts with account status.]