Terms & Conditions

Last updated: [DATE] — [Your Company Legal Name]

1. Who we are

[Your Company Legal Name], registered in [Bangladesh entity details] and [UAE/Dubai entity details], operates the Reel platform at studio.neermela.com ("the Service").

LAWYER: confirm which entity is the contracting party for which customers (geography-based, or single entity for all) and insert exact registration numbers.

2. What the Service does

The Service lets registered users generate images, video, voice, and related media using third-party AI providers, in exchange for credits purchased or included in a subscription.

3. Accounts

Users must provide accurate information, keep login credentials secure, and are responsible for activity under their account. Accounts may be suspended for violation of these Terms.

4. Credits, payments, and subscriptions

Credits are purchased or granted per the pricing shown at time of purchase. Prices may change; changes do not apply retroactively to credits already purchased. Subscriptions renew automatically unless cancelled. [LAWYER: define exact renewal, proration, and cancellation-cutoff rules.]

5. Acceptable use

Users may not generate content that:

Depicts a real, identifiable person without that person's consent (see Voice/Face Consent Policy)
Infringes another party's copyright, trademark, or other intellectual property
Is sexually explicit involving minors, or any other content prohibited by applicable law
Promotes violence, harassment, or illegal activity

LAWYER: align this list with the specific AI providers' own acceptable-use policies (Leonardo, fal.ai, etc.) since their ToS also binds what customers can generate through your platform.

6. Content ownership

[LAWYER: this needs careful drafting — ownership of AI-generated output varies by provider ToS and by jurisdiction; some outputs may not be copyrightable at all under current law. Do not promise customers full ownership without confirming what each underlying provider actually grants.]

7. Refunds

See the separate Refund Policy.

8. Limitation of liability

[LAWYER: standard limitation-of-liability clause, adapted to Bangladesh and UAE consumer-protection law, which may not be waivable to the same extent as in other jurisdictions.]

9. Governing law

[LAWYER: specify — this matters because you operate under two licenses; decide whether disputes are resolved under Bangladesh law, UAE law, or per-customer jurisdiction.]

10. Contact

[Your support email / registered business address]